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Answer each question once.
We do the rest
Ginzi answers your repetitive questions, freeing you to focus on providing exceptional customer support
turn around your KPIs
Cost Per Resolution
Support at its best is efficient and sustainable. Ginzi gives you the ability to build a small, highly efficient team of support professionals - giving each agent the AI superpowers to do the work of a full team.
CSAT
While looking to improve efficiency - never compromise your Customers Satisfaction. Not only does Ginzi identify the correct answer, but it also puts it in context, creating a personalized experience.
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Resolution Time
Great customer support is about resolving issues to high satisfaction with zero delay. Ginzi’s AI learns from previous conversations, identifying resolution patterns - helping your agents resolve tickets with the click of a button.
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First Contact
Resolution Rate
When Customers reach out to Support they need their problem to be resolved immediately. Ginzi empowers agents to resolve tickets in a single communication by identifying the correct answer and generating a response based on the context of the conversation.
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Product
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Identify top questions and generate template answers
Support Leaders no longer need to create template responses from scratch. With Ginzi, all you need to do is verify and edit AI generated answers.
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Resolve within seconds
Ginzi’s AI identifies recurring questions and generates suggested responses, saving agents the headache of needing to search for the correct answer and editing it.
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In your existing environment
Seamlessly integrated, Ginzi sits within your existing work environment - whether it is Zendesk, Intercom, Salesforce or others.
Ginzi roi calculator
Fill in the details for your company, to see your ROI
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See how Ginzi can work for you:
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how it works
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Integrate
Ginzi integrates with your chat channel and accesses your historic data, whether it’s Zendesk, Intercom, Salesforce or other solutions
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Tune
Ginzi’s AI learns from previous conversations, creating AI models tuned for your business.
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Generate
Ginzi’s AI identifies recurring questions and generates suggested template answers.
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Resolve
Your agents receive AI generated answers, enabling them to resolve tickets within seconds.
pricing
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Support
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charged annually
- Up to 10k conversations per month
- Up to 3 licenses
- Tag types: Topics & Sentiment tags
- Recurring questions
- Automated internal routing (within support channels)
- Strategic support dashboards
Sales & Marketing
charged annually
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- Up to 20k conversations per month
- Up to 7 licenses
- Tag types: Intent, Topics & Sentiment
- Automated internal routing (to Sales & Marketing management tools)
- Strategic Sales dashboards
Product
charged annually
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- Up to 20k conversations per month
- Up to 7 licenses
- Tag Types: Topics, Sentiment, Features & Product ideas
- Recurring questions
- Automated internal routing (to Product tools)
- Strategic product dashboards
Sign up for Beta
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