Answer each question once.
We do the rest

Ginzi answers your repetitive questions, freeing you to focus on providing exceptional customer support

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turn around your KPIs

Cost Per Resolution

Support at its best is efficient and sustainable. Ginzi gives you the ability to build a small, highly efficient team of support professionals - giving each agent the AI superpowers to do the work of a full team.

CSAT

While looking to improve efficiency - never compromise your Customers Satisfaction. Not only does Ginzi identify the correct answer, but it also puts it in context, creating a personalized experience.

Resolution Time

Great customer support is about resolving issues to high satisfaction with zero delay. Ginzi’s AI learns from previous conversations, identifying resolution patterns - helping your agents resolve tickets with the click of a button.

First Contact
Resolution Rate

When Customers reach out to Support they need their problem to be resolved immediately. Ginzi empowers agents to resolve tickets in a single communication by identifying the correct answer and generating a response based on the context of the conversation.

Product

Identify top questions and generate template answers

Support Leaders no longer need to create template responses from scratch. With Ginzi, all you need to do is verify and edit AI generated answers.

Resolve within seconds

Ginzi’s AI identifies recurring questions and generates suggested responses, saving agents the headache of needing to search for the correct answer and editing it.

In your existing environment

Seamlessly integrated, Ginzi sits within your existing work environment - whether it is Zendesk, Intercom, Salesforce or others.

Ginzi roi calculator

Fill in the details for your company,  to see your ROI

Agents
5
Monthly tickets
1000
Avg agent salary / mo
1000
$
Cost Savings / mo

$

1,250

Hours Saved / mo

210

Extra ticket capacity / mo

250

See how Ginzi can work for you:

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how it works

Integrate

Ginzi integrates with your chat channel and accesses your historic data, whether it’s Zendesk, Intercom, Salesforce or other solutions

Tune

Ginzi’s AI learns from previous conversations, creating AI models tuned for your business.

Generate

Ginzi’s AI identifies recurring questions and generates suggested template answers.

Resolve

Your agents receive AI generated answers, enabling them to resolve tickets within seconds.

pricing

30-days free access to the Sales & Marketing and Product packages when buying the Support package

Support

$249
per Month
charged annually
  • Up to 10k conversations per month
  • Up to 3 licenses
  • Tag types: Topics & Sentiment tags
  • Recurring questions
  • Automated internal routing (within support channels)
  • Strategic support dashboards

Sales & Marketing

$599
per Month
charged annually
  • Up to 20k conversations per month
  • Up to 7 licenses
  • Tag types: Intent, Topics & Sentiment
  • Automated internal routing (to Sales & Marketing management tools)
  • Strategic Sales dashboards

Product

$349
per Month
charged annually
  • Up to 20k conversations per month
  • Up to 7 licenses
  • Tag Types: Topics, Sentiment, Features & Product ideas
  • Recurring questions
  • Automated internal routing (to Product tools)
  • Strategic product dashboards

Sign up for Beta

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