The AI Assistant for Support Teams.
Answer each question once. We do the rest.

Cut cost and speed up resolution time, while boosting customer satisfaction

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turn around your KPIs

Cost Per Resolution

Support at its best is efficient and sustainable. Ginzi gives you the ability to build a small, highly efficient team of support professionals - giving each agent the AI superpowers to do the work of a full team.

CSAT

While looking to improve efficiency - never compromise your Customers Satisfaction. Not only does Ginzi identify the correct answer, but it also puts it in context, creating a personalized experience.

Resolution Time

Great customer support is about resolving issues to high satisfaction with zero delay. Ginzi’s AI learns from previous conversations, identifying resolution patterns - helping your agents resolve tickets with the click of a button.

First Contact
Resolution Rate

When Customers reach out to Support they need their problem to be resolved immediately. Ginzi empowers agents to resolve tickets in a single communication by identifying the correct answer and generating a response based on the context of the conversation.

Solutions

Agent Assist

Learns your support tickets and generates suggested answers for new incoming questions:

Mapping out common customer questions and the answers given by your top-performing agents.
Suggesting answers to new incoming questions within your Helpdesk environment.

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Macro craft

Enables your agents to personalize macros with the click of a button - reducing handling time, and increasing customer satisfaction:

Personalize your macros so they no longer sound robotic, and tailor them to fit the customer's question.
Use additional Chat-GPT capabilities to boost answer quality in a secure and compliant environment.

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