turn around your KPIs
Cost Per Resolution
Support at its best is efficient and sustainable. Ginzi gives you the ability to build a small, highly efficient team of support professionals - giving each agent the AI superpowers to do the work of a full team.
While looking to improve efficiency - never compromise your Customers Satisfaction. Not only does Ginzi identify the correct answer, but it also puts it in context, creating a personalized experience.
Great customer support is about resolving issues to high satisfaction with zero delay. Ginzi’s AI learns from previous conversations, identifying resolution patterns - helping your agents resolve tickets with the click of a button.
When Customers reach out to Support they need their problem to be resolved immediately. Ginzi empowers agents to resolve tickets in a single communication by identifying the correct answer and generating a response based on the context of the conversation.